Privacy Policy

Effective Date: 16th March 2025.

Welcome to Ratina Studios!
At Ratina Studios, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and manage your information when you interact with our website or services.

1. Who We Are

Ratina Studios is a full-service creative studio specializing in audio and visual production. Our services include music recording, event photography and videography, corporate content creation, and more. Our mission is to bring your vision to life through exceptional creative solutions.

When you engage with Ratina Studios through our website or services, you entrust us with your personal data, and we take that responsibility seriously.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, such as:

• Name, phone number, email address, and project details submitted via contact forms or booking requests.
• Billing or payment information when applicable.

b. Media

If you upload images or files to our website, please be aware that these may contain metadata, such as location data (EXIF GPS). Visitors to the website could download and extract this information if it is not removed.

c. Non-Personal Information

This may include:

• Browser type, device information, IP address, and pages visited on our website.
• Analytical data collected via cookies and similar technologies.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string (hash) created from your email address may be provided to a third-party service (e.g., Gravatar) to check if you use it. After approval of your comment, your profile picture, if applicable, may be visible to the public in the context of your comment.

4. Cookies

Our website uses cookies to enhance your browsing experience and improve website performance. Cookies are small files stored on your device that help us:

• Remember your preferences and login information.
• Analyze website traffic and behavior to enhance user experience.

You can disable cookies in your browser settings, but some features of the website may not function properly as a result.

5. Embedded Content from Other Websites

Articles or pages on our website may include embedded content (e.g., videos, images, or articles). Embedded content behaves in the same way as if you visited the external website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. We encourage you to review the privacy policies of those websites for more information.

6. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and delivering services, including bookings and project consultations.
• Communicating with you regarding inquiries, updates, and project details.
• Improving our website, services, and user experience through analytical insights.
• Sending promotional materials or newsletters, but only with your consent.
• Ensuring website security and compliance with legal obligations.

7. Who We Share Your Data With

We do not sell, trade, or rent your personal data. However, we may share information with trusted third parties in the following cases:

• Service Providers: Vendors who assist with payments, website hosting, analytics, or email marketing.
• Legal Requirements: When required by law, regulation, or to protect our rights and the safety of our users.

Any third-party service providers are required to use your data solely for the purpose of providing their services to us and must adhere to strict privacy standards.

8. How Long We Retain Your Data

We retain personal information only as long as necessary for the purposes for which it was collected, or to comply with legal and regulatory obligations. For example:

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in moderation.
• Customer Data: Information submitted through contact forms or bookings is retained for as long as necessary to provide services or support.

If you wish for your data to be deleted, you can contact us to make a request.

9. What Rights You Have Over Your Data

As a user, you have the right to:

• Access and Review: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data, except where retention is required by law.
• Opt-Out: Unsubscribe from marketing communications by following the instructions included in emails or contacting us directly.
• Data Portability: Request to receive your data in a machine-readable format.

To exercise any of these rights, contact us using the details provided below.

10. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Additionally, if you engage with embedded content or use our website from outside Kenya, your data may be transferred to and processed in locations where our service providers operate. We ensure that any such data transfers comply with applicable privacy laws.

11. Security Measures

We take appropriate measures to safeguard your personal information, including:

• Encrypting sensitive data during transmission.
• Regularly updating our systems and conducting security audits.
• Limiting access to personal data only to authorized personnel.

However, no online system can guarantee absolute security, so we encourage you to use secure networks when sharing personal information online.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the “Effective Date” revised accordingly. Please review the policy regularly to stay informed about how we protect your privacy.

13. Contact Us

If you have any questions, concerns, or requests related to your privacy, please feel free to reach out to us:

• Phone: +254780488800
• Email: info@ratinatinastudios.com
• Address:

We are here to ensure your experience with Ratina Studios is safe, secure, and enjoyable. Thank you for trusting us with your data.